Terms & Conditions

Cancellation and pricing policy

You can cancel at any time via the Heydoc system but if giving less than 48 hours’ notice you will be refunded only 50% of the fee. The fee structure is subject to change without notice but you will be charged the price at the time of your booking.

Complaints policy

Dr Samantha Brown is committed to providing the highest standard of care to patients.

A complaint is an oral or written expression of dissatisfaction about any aspect of your care at the clinic.

It is recorded as locally resolved in the clinic’s Complaint Register if it is an oral complaint and resolved within 24 hours.

If the complaint relates to a breach of statutory regulations the patient can contact the Care Quality Commission (CQC).

In the event of a complaint please contact the clinic via enquiries@thebronteclinic.com. We will respond to the complaint as quickly as possible (within 7 working days). Please contact the clinic for a copy of the full complaints procedure and we can offer an explanation or meeting as appropriate.

Duty of candour

The clinic will be open and transparent with information if a patient safety incident occurs.

Terms and conditions

Dr Samantha Brown does not provide emergency medical advice, please call 111.

Dr Samantha Brown does not a service outside of clinic hours.

Dr Samantha Brown reserves the right to refuse access to her services.

The clinic has a zero-tolerance policy to any violent, abusive or threatening behaviour.

Dr Samantha Brown can only give you appropriate advice and treatment if she gets accurate and complete information about your health so please provide this to the best of your knowledge.

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